Advice to Broadband HK (31Dec2014)

Improvement on Phone Manner

  • Use a soft tone of voice and a slower pace of speech, by slowing down the pace of speech; Broadbandhk can dominate the conversation easily.
  • Always repeat what the customer says and what you say, the more repetitive you are; the more trustworthy you are.
  • Confirm every detail the customer provides to avoid careless mistakes and confusion.

Improvement on client generation

  • Provide phone related instructions to clients to generate value for clients and obtain contact information for cross sell.
  • Provide coupons and related promotion schemes to existing clients to seduce them into buying more products from Broadbandhk.

Improvement on website development

  • Provide case price and details on the website for better SEO and cross sale opportunities.
Conrad Ko

Conrad Ko

Conrad Ko is an exam consultant, grassroot entrepreneur and growth hacker.

Leave a Reply

Your email address will not be published. Required fields are marked *

Captcha *