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Advice to Broadband HK (31Dec2014)

Improvement on Phone Manner

  • Use a soft tone of voice and a slower pace of speech, by slowing down the pace of speech; Broadbandhk can dominate the conversation easily.
  • Always repeat what the customer says and what you say, the more repetitive you are; the more trustworthy you are.
  • Confirm every detail the customer provides to avoid careless mistakes and confusion.

Improvement on client generation

  • Provide phone related instructions to clients to generate value for clients and obtain contact information for cross sell.
  • Provide coupons and related promotion schemes to existing clients to seduce them into buying more products from Broadbandhk.

Improvement on website development

  • Provide case price and details on the website for better SEO and cross sale opportunities.
Conrad Ko

Conrad Ko

Conrad Ko is an exam consultant, grassroot entrepreneur and growth hacker.

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