Advice to Broadband HK (31Dec2014) - Conrad Ko
Improvement on Phone Manner
- Use a soft tone of voice and a slower pace of speech, by slowing down the pace of speech; Broadbandhk can dominate the conversation easily.
- Always repeat what the customer says and what you say, the more repetitive you are; the more trustworthy you are.
- Confirm every detail the customer provides to avoid careless mistakes and confusion.
Improvement on client generation
- Provide phone related instructions to clients to generate value for clients and obtain contact information for cross sell.
- Provide coupons and related promotion schemes to existing clients to seduce them into buying more products from Broadbandhk.
Improvement on website development
- Provide case price and details on the website for better SEO and cross sale opportunities.